Frequently Asked Questions

Our communities are all conveniently located near Washington State University, with most just a short walk away. Here’s a breakdown by location:

Community	Address	Miles from WSU	Walk Time
C Street Suites	921 NE C St	0.6 miles	7–8-minute walk
Campus Ridge	605 NE Ruby St	1.4–1.6 miles	7–13-minute walk
Coffee House	1000 SE Latah St	1.4 miles	11-minute walk
Cougar Towers	818 NE C St	0.85 miles	3–7-minute walk
Cougar Place	850 NE C St	0.85 miles	3–7-minute walk
Grandview Park	955 NE Maple St	1.4 miles	11-minute walk
Greystone Church	430 NE Maple St	2.0 miles	12-minute walk
Oak Street	500, 510, 520 NE Oak St	Less than 1 mile	7–9-minute walk
The 446	446 NE Oak St	1.0 mile	9-minute walk

Yes, the following Coug Housing communities are pet-friendly:

• 500, 510, 520 NE Oak
• 820 NE Colorado Street
• 920 NE C Street
• 925, 927, 965 NE Maple
• Coffee House
• Grandview Park

Pet policies, including breed and weight restrictions, may vary by location. We recommend contacting our team for full details on pet fees, deposits, and guidelines.

Parking permits are required at most of our properties. Parking is limited and permits are sold each semester on the 1st of August for fall and the 1st of January for spring. Parking is limited and not guaranteed. Parking applications are available on our website under the Resident tab.

In the Coug Housing leasing office we host regular community events, including social gatherings featuring food and drinks, giveaways, trivia nights, and resident appreciation events to help you connect with other students and make the most of your time here. We also provide snacks and drinks in the office.

​Our community is open to all qualified applicants, and you do not need to be a student to live here. Please keep in mind that we lease individually by the bedroom rather than by the apartment.

​​A lease installment is the fixed monthly rent payment for the duration of your lease. The total lease amount is divided into 12 equal installments, due on the 1st of each month. Rent is not prorated.

​Absolutely. We understand how important it is to feel comfortable in your home, so you’re welcome to request a specific roommate or apartment. While requests aren’t guaranteed, our team will always do their best to accommodate your preferences. If your requested apartment is available, assignments are made based on lease signing order.

​Don’t have a roommate lined up? No problem! Roommate preferences are part of the application process, and you’ll be matched with a compatible roommate based on your responses.

Our company requires that all residents have $100k liability coverage. For your convenience, we offer a plan to fulfill this requirement. The cost for this plan is $17 per person per month (through 2026).  You may waive this coverage if you already have liability insurance through another provider however, you must submit a copy of your policy for review so we can ensure it meets our property requirements.  Opting out of plan coverage and submission of an alternative policy must be done within our portal  https://portal.confirminsurance.com/s/ . We also offer Personal Contents Coverage (PCON) for $5.50 per person per month (through 2026).  Though this is not mandatory, if you would like to waive this coverage you must opt out of the plan within our portal  https://hra.confirminsurance.com/ppp-opt-out . 

​Build your credit by paying your rent on time! Boom is a service that enables you to build your credit by simply paying your rent on time. This means no loans, no credit cards, and no high-interest rates. Pay your rent on time each month and Boom will take care of the rest. Please let the office know if you have any questions! 

​The RV Index is a risk score based on several factors. It is an innovative move in qualifying criteria used to screen and qualify applicants and guarantors.  By using this inclusive index opposed to our prior practice, we take a step toward future industry standards of fair practice. Depending on your property, an RV index of 40 or 50 will need to be achieved.  Instead of just credit score and income, the index looks at several factors such as:

1. Payment history on all trade lines
2. Ratio of rent to income
3. Ratio of debt to income
4. Collections
5. Ratio of positive to negative credit lines

Our communities fill up quickly. If for any reason you’re not finding just what you’re looking for, here is a list of other horizon communities in Pullman that will offer the same great customer service! 

Click the name below to visit their website. 

Horizon Communities

• Clarke Terrace
• Palouse Landing
• Willow Place